Intelligent incident intake through targeted follow-up questions from our AI assistant SUSI. It captures all relevant information in a structured way and reduces follow-up questions – without relying on rigid forms.
SUSI recognizes typical fault patterns and often offers solution suggestions right away. This means many incidents can be resolved without sending a technician.
Complete information is available immediately, and the dialogue flows directly into a support ticket. We avoid delays caused by incomplete reports, so the After Sales team can respond in a targeted way.
Classic ticket creation via form remains available as an alternative; in addition, we offer a separate technician portal for maximum efficiency.
We will simulate an incident live and demonstrate the concrete operational benefits.
